Support

Something not right, or a question about how Huemi works? We read every message.

Email: team@wellarrive.com. We reply within two working days.
Safety: team@wellarrive.com for anything urgent about a photo or a person. We review every report within 24 hours.

Safety

How do I report a photo?

While voting, tap ••• on the photo. In results, tap the photo and choose Report or block, or tap ••• next to the name. Pick a reason and send. The photo disappears for you straight away, and the person isn't told who reported it.

How do I report or block someone?

Open their profile and tap Report or Block. You can also tick Also block when you report a photo. Blocked people can't see your photos, your name or your profile, can't send you friend requests, and aren't told. Any friendship between you ends.

How do I unblock someone?

Go to Settings → Blocked people and tap Unblock.

What happens after I report?

A person on our team reviews it within 24 hours. If a photo breaks our community guidelines, we remove it and may suspend or remove the account that posted it. A photo reported by several people is hidden from everyone straight away until we've reviewed it.

Someone is in danger

If anyone is in immediate danger, contact your local emergency services first. Then email team@wellarrive.com.

Playing

When does each phase happen?

The colour drops at 8:00. You can take your photo until 18:00. Voting runs from 19:00 to 21:00, and the winner is announced at 21:00. Times are in the game's time zone, shown in the app.

Why didn't my photo count?

At least 10% of the photo needs to match today's colour. You get three tries a day, and your best one is entered.

Why can't I give more glows?

You can glow up to 60% of the other finds each night, so your glows mean something. You can still judge the rest with Next.

What's the penalty for not voting?

If you entered a photo, each find you leave unjudged costs 2 points, up to 10 points a night.

Your account

I didn't get my sign-in code

Check your spam folder, wait a minute and tap Resend. Codes expire after 10 minutes. Still nothing? Email us from the same address.

How do I delete my account?

In the app, go to Settings → Delete account. Your photos are deleted and your name, username and email are erased straight away. If you can't open the app, email team@wellarrive.com from your account's email address and we'll do it for you.

How do I turn off haptics or notifications?

Both are in Settings. Notifications can be turned off one type at a time.